I lost my license number and confirmation email
Posted by Admin, Last modified by Gary Breckenridge on 01 December 2014 06:51 AM

 If you lost your license number for OOTP or FHM for PC or Mac:

  • There are two codes you need to know. Firstly the order number (order ID), which starts with ST, followed by 8 numbers. Secondly the serial number, which starts with OOTP15- or FHM2014-, depending on the version you purchased, followed by numbers and letters in 4 blocks
  • First look for the confirmation email which was sent to you by eSellerate when you purchased. Also check the SPAM or junk email filter of your email client, probably the email was moved into the junk mail folder?
  • If you cannot find the email, no problem. eSellerate has an after-purchase-support page, where you can find all your orders and receipts online. Please open the after-sales-support page here. Next to "Finding your order number", enter the email address that you used when you made the purchase.
  • You will receive an email which lists all your sales and order numbers. Look for the product you want to license, and copy the ORDER NUMBER. Go back to the after-purchase support web page and enter the email address and paste the order number in the text boxes on top of the page. Click on Submit.
  • You'll see the after-purchase services page for your order. In the section "Product Support/Serial Numbers" on top left of the page, click on the small link "receipt".