Knowledgebase: Start Here
Submit a support ticket to get assistance
Posted by Gary Breckenridge, Last modified by Gary Breckenridge on 19 March 2015 11:33 PM

If you can't resolve a problem using the knowledge base, then you should read this which explains how to get help from our tech support.

  • First off, you should provide us with as much information as possible to make it easier for us to help you. For example, we need to know what version of the game you're using and the operating system (and version number) you're using (both of these will be asked when you submit a suppor ticket so please don't skip them). Also, you should try to explain the steps necessary to reproduce the problem.
  • Once you submit a support ticket, you'll get an automated reply sent to the email you registered with letting you know we received your request for assistance.
  • Once you've received a response from a tech that resolves your issue, you can either choose to reply and let us know your issue is resolved or you can just wait and 7 days later, you'll get an automated reply that will inform you that your ticket will be closed within 3 days if you don't reply to your ticket again. If it has been resolved, simply ignore this message and your ticket will close in three days. However, if you received this automated reply and your issue is not resolved, please accept our apologies. Simply reply back and let us know it's still not resolved.
  • Once you're ready, submit a support ticket.