Installation problems
Posted by Gary Breckenridge, Last modified by Gary Breckenridge on 22 March 2015 09:33 AM

If you've already installed the game, but it won't startup or if the install process never completes successfully, then this document will offer some suggestions on how to fix this. If you're using a Mac, then you should submit a support ticket to get help.

If you get an error that says something like this "Another program is currently using this file.", then see here.

If you're on a Windows PC using Vista/7/8, then you should right-click the installer icon and choose "run as administrator". Always do this when installing the game, just to be safe. Installing like this will fix some of the installation errors that can occur. If that doesn't help, then you should try reinstalling to a custom folder. For example, you could create a folder on your C drive, like this: C:\Games\OOTP 15 (or C:\Games\FHM 2014). The actual path used doesn't matter; just be sure it's not in the program files location. Doing a custom install like this will resolve most installation issues, but if it doesn't the you should submit a support ticket so someone can help you.