Game won't start
Posted by Gary Breckenridge, Last modified by Gary Breckenridge on 19 March 2015 11:57 PM

If your game won't start (either due to crashing or freezing), then try the steps below to try and resolve this:

  1. If you're running FHM and it starts up with an all white screen, then go here to fix this.
  2. A good first step is to uninstall and then reinstall the game. [Don't skip the uninstallation step.]
  3. If uninstalling/reinstalling didn't help, then try reinstalling to a custom location (unless you already tried that). Simply reinstall the game and when it asks you where you want to install to, choose "Install OOTP to user-defined folder". For example, you could create a folder on your C drive, like this: C:\Games\OOTP 15 (or C:\Games\FHM 2014). The actual path used doesn't matter; just be sure it's not in the program files location.
  4. [Skip step if using FHM] If the game still won't start, then we'll need to see the trace log file. So now you need to Generate the trace file.
  5. Then submit a support ticket and attach the trace log (if you have OOTP). If you're using FHM, then you only need to submit a support ticket.