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Please remember to unlicense your games before upgrading to Windows 10 or re-installing Windows 10. A new operating system is like a new computer for the game, and thus requires another activation. You can unlicense your game by doing the following: ...
If you get the error "Another program is currently using this file" and it shows a path like this "C:UsersYourUserNameAppDataLocalTemp...", then you should check and see if you have "Trusteer Endpoint Protection". At the moment, the only way to get the ga...
If you're stuck on a certain day and can't advance by clicking Finish Today, then check out the following: * First off, if it's crashing or freezing, then go here [http://support.ootpdevelopments.com/index.php?/Knowledgebase/Article/View/52]. * If y...
FIRST, PLEASE MAKE SURE YOU INSTALL THE LATEST VERSION OF DRIVERS FOR YOUR GRAPHICS CARD! OFTEN OUTDATED DRIVERS ARE THE REASON FOR FACEGEN PROBLEMS. If it still does not work after you've updated the driver, we need to know your exact system specs, whic...
To copy a league to a new computer, you first need to go to the folder where the saved games are on the computer you want to copy from. The following directions assume a defualt install was done. If you did a custom install, see here. LOCATION OF SAVED ...
Below are the links to the demos for the current and past versions. If you want to demo OOTP on a Mac or Linux, you can download the full version [http://support.ootpdevelopments.com/index.php?/Knowledgebase/Article/View/57/] instead (it will run in demo ...
When troubleshooting a support issue, OOTP Developments may ask you to enable "Trace Mode." Trace Mode is a special mode that causes OOTP to log additional data that may be helpful in troubleshooting your problem. The easiest way to launch the game in T...
When troubleshooting a support issue, OOTP Developments may ask you to enable "Trace Mode." Trace Mode is a special mode that causes OOTP to log additional data that may be helpful in troubleshooting your problem. The easiest way to launch the game in T...
If you receive this error, it could be that the file is being blocked by another task on your computer. Please try restarting the computer (and not just closing and re-opening OOTP). If the restart does not help, please submit a ticket [http://support.o...
Below is a list of serious errors that prevent normal gameplay: * Crashes or freezes [http://support.ootpdevelopments.com/index.php?/Knowledgebase/Article/View/52]. * Game won't start [http://support.ootpdevelopments.com/index.php?/default_import/Kn...
Trouble with FaceGen or 3D or crashes? ------------------------- OOTP 16 utilizes some advanced OpenGL features now, which may be problematic on a small number of systems. So, in order to fix the problems we need your help. BUT FIRST, PLEASE MAKE SUR...
If your game won't start (either due to crashing or freezing), then try the steps below to try and resolve this: * If you're running FHM and it starts up with an all white screen, then go here [http://support.ootpdevelopments.com/index.php?/default_im...
If for some reason you can't get the game to uninstall properly, this article will explain how you can do it manually. Be very careful when doing this since your saved games can be deleted if you're not careful. If you want to keep your saved games and ha...
For some types of problems, the only way we can help you is to see your league files. OOTP Developments uses FTP to allow customers to send us files. Below are instructions for sending us your league files: WINDOWS PC: Unless you have an ftp program, ...
If you've already installed the game, but it won't startup or if the install process never completes successfully, then this document will offer some suggestions on how to fix this. If you're using a Mac, then you should submit a support ticket [http://su...
First off, it's always a good idea to install the game by right-clicking the installer icon and then choose "run as administrator" (this only applies to Windows Vista/7/8). If you're reinstalling the game trying to fix a problem, then you should uninstall...
Sometimes you may receive an error upon the start of the game - "OOTP found that the crashed_on startup flag is set. Obviously the game crashed when you started it last time. OOTP will reset the graphics settings to default values. You can set them back l...
OOTP has a handful of "behind-the-scenes" configuration files that can be used to change game settings. In general, you should never need to access these files, but if you ever need to access them, for example, based on a technical support issue, then her...
OOTP generates large amounts of data and even though loss/corruption of data is not common, it's still very important to make sure you have recent backups of any leagues that you've invested much time into. Please don't put this off since it's not always ...
If the game is crashing, then you should try running the game in safemode (NOT Windows safe mode) to see if it still crashes or not. On a Windows PC (this options is only available for Windows PCs): * Open up the start menu. * Click on All Programs....
If you are having problems with the Steam version of OOTP 17 (or previous versions), then please try the following: - Open Steam and go to Library - Right click on OOTP 17 and select Properties - Select the Local Files tab and click on Verify Integrity ...
While game crashes and freezers are uncommon, this article will help you to resolve them in case it does happen to you. There are many possible causes of a crash. Below is a list of steps that should help you to determine the cause of the crash. If not,...
Here are a few ideas on troubleshooting OOTP installations on Linux: First off, the Terminal window is your friend. Don't be afraid of the CLI (command-line interface). If you don't trust yourself to run commands at the command-line, then you may want t...
If you start FHM and all you get is a white screen or a small box, then it's likely that the settings.dat file got corrupted. If that's it, deleting settings.dat will force the game to create a new, valid one which will then allow the game to start normal...
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