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• Who to Contact About Issues Related to the Purchase or Licensing of an OOTP Developments Game

  Out of the Park Developments games are distributed digitally. We have worked with several different third-party companies over the years to handle the task of selling and administering licenses for our games. The purchase and licensing processes for ...

• Refunds

  OOTP Developments has a 14-day, no questions asked, money-back guarantee on game purchases. This policy only applies to games purchased directly through Out of the Park Developments as explained here. So if you buy the game from the Apple App Store ...

• Activation Issues for OOTP

  Generally speaking, activating the game works on the first attempt, but if you try several times and still can't get it to activate, you should read the following article. A common error message when attempting to activate the game is "The game could ...

• How to create a debug log file

  For most tech support issues, a debug log file will be helpful. For example because it contains information about your computer hardware and system setup. No worries, it does not contain confidential information. It's plain text, so you can easily ...

• I Lost my License Number and Confirmation Email

  If you lost your license number for OOTP or FHM for PC or Mac we have options for you to get it sent to you: For OOTP21 orders and OOTP20 orders from after June 2019, your license is issued through FastSpring: For order lookups with FastSpring orders ...